Service Cloud

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The Service Cloud for CX leaders

Empower your contact centre — and by extension, your customers — with automated solutions that elevate experiences across the customer journey.

Help your customers get fast answers and minimise repetitive tasks for your agents.

With Emplifi’s chatbot and email automation solutions, you can deliver convenient and effective CX at scale without sacrificing the personal touch.

Tackle customer cases confidently, efficiently, and accurately

Prevent vital information from getting lost in messy workflows.

Emplifi's case management allows you to have everything your agents need to shorten response times across all your channels is clearly organised in one interface.

Customer profile histories, complete knowledge bases, and so much more, thanks to a helpful AI that recommends the next steps to take in order to resolve a case.

Full omnichannel support

Engage with consumers wherever they are without forcing them to switch channels or repeat their story.

Drive CX improvements with targeted insights

Learn from your customers directly what they need and expect from their experiences at key moments in their journey.